Question 1

What's included in each plan?

Accepted Answer

Every plan includes kiln-dried logs, kindling and firelighters. Starter has 2 bags of logs, Regular has 4 and Family has 6. See Our Plans for full contents.

Question 2

What are kiln-dried logs?

Accepted Answer

Kiln-dried logs have been dried in a kiln to reduce their moisture content, which helps them light easily, burn hotter and produce less smoke than damp wood.

Question 3

Where do you deliver?

Accepted Answer

We currently deliver to BT36, BT37, BT38 and BT39. Enter your full postcode on our Delivery Areas page to check. If we don't cover you yet, you can join the waiting list.

Question 4

When will my logs arrive?

Accepted Answer

Deliveries are planned by area. Once your subscription is set up we'll confirm your delivery day by email, and you'll see your next planned delivery in My WeeLogRun.

Question 5

Do I need to be home?

Accepted Answer

Not necessarily. Add delivery instructions at checkout — for example where to leave your logs — and you can update them any time in My WeeLogRun.

Question 6

Can I pause my subscription?

Accepted Answer

Yes. Pause for 1, 2 or 3 months from My WeeLogRun. You'll see your pause and resume dates before you confirm, you won't be charged while paused, and your plan resumes automatically.

Question 7

Can I skip a delivery?

Accepted Answer

Yes. You can skip your next upcoming delivery and you won't be charged for it. Your billing and delivery dates move on together.

Question 8

Can I change my plan?

Accepted Answer

Yes. Upgrade or downgrade between Starter, Regular and Family at any time. We'll show you the new price and when it takes effect before you confirm.

Question 9

How do I cancel?

Accepted Answer

Cancel online from My WeeLogRun — no phone calls or emails needed. We'll show you the date it takes effect and confirm by email. See our Subscription & Cancellation Policy for full details.

Question 10

Do I need to create a password?

Accepted Answer

No. Subscribe with just your details. To access My WeeLogRun, we email you a secure, single-use sign-in link.

Question 11

How do payments work?

Accepted Answer

Payments are taken securely on Stripe's payment page. Your first payment is taken when you subscribe, then monthly on the same date. We never see or store your card details.

Questions, answered.

Plans

Delivery

Your subscription

Account & payments

Never Run Out of Logs Again